Will I need to buy batteries?
No. This wireless moon lamp does not require any extra batteries. It comes with a 400mAH rechargeable battery already built in, and comes with a USB cable to recharge it.

Is the moon lamp hot when it is turned on?
No, the moon lamp does not emit any heat. You can safely touch and hold the moon lamp when it is on.

How do I know when my moon lamp is done charging?
When you begin charging your moon lamp, the lamp itself will show a light red (or blue) color to indicate that it is charging. When your moon lamp is no longer glowing red or blue, but is still plugged in, it is fully charged.

Does it come with a stand?
Yes! A wooden magnetic stand comes with every moon.

Is it safe for children?
Yes absolutely. Kids will love our moon!

Is this lamp safe?
Yes. This moon lamp is 100% safe, and has been RoHS and CE certified to prove it. You can also browse our various reviews from previous customers to see its positive feedback below.

Does the moon lamp work while recharging?
No, the moon lamp will only work while unplugged. The battery will last between 6-8 hours depending on how dimmed it is. 

If you need a Moon Lamp that will work while being plugged, opt for this product instead: https://www.theoriginalmoonlamp.com/products/original-moon-table-lamp

Can I customize my moon lamp?
Absolutely! You can customize any moon lamp (except the 8cm) with text and/or picture. When you add it to your cart, just choose the "Customize" extra option and we will contact you by email to request the needed material. 

Can I buy a gift card?
Definitely! Just click on this link : https://www.theoriginalmoonlamp.com/products/gift-card

Free Worldwide Shipping

All orders are trackable & shipped within 24 to 72 hours of you placing the order using Free Worldwide Shipping.

Typical delivery time frame is between 7 to 21 business days however, you may receive your items much earlier. During the Holidays, the shipping is extended by 10 business days. 

Note that we cannot be held responsible of any delay due to your country's customs.

Our responsibility ends when the parcel is delivered to your local courier.  

DHL Express Shipping

All orders are trackable & shipped within 24 to 72 hours of you placing the order using DHL Express Shipping.

Typical delivery time frame is between 7 to 10 business days however, you may receive your items much earlier. 

Note that we cannot be held responsible of any delay due to your country's customs. 

Our responsibility ends when the parcel is delivered to your local courier.  

On very rare occasions, your country's customs might charge you a fee for the import. This is out of our control and you will need to pay the required fees to process delivery. 

USPS Express Shipping (Within the US)

Many of our products can be shipped via USPS Express Shipping.

Typical delivery time frame is between 5 to 7 business days however, you may receive your items much earlier. 

Our Guarantee

We take pride in our products and for any reason if you are not satisfied, please contact us so we can make it right. Our mission is to bring a piece of space down to Earth for everyone to experience. We are dedicated to serving you and providing the best customer service and experience!

All our products come with a 30-day warranty. If for any reason your product stops functioning due to normal use, we will exchange it for free.

You also have the option to purchase an extended one year warranty during checkout which covers normal use defects as well.

We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance. You can also Chat with us by clicking on the bottom right icon. 

Shopping for someone else but not sure which lamp size to buy? Give them the gift of choice with The Original Moon Lamp gift card.

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees and never expire!

Click on this link to get your gift card: https://www.theoriginalmoonlamp.com/products/gift-card