Frequently Asked Questions

General

How do you ensure the quality of your products?

How to order?

How can I contact you?

Shipping

Do you ship internationally?

How long does delivery take?

Can you provide me with a tracking number?

I've entered the wrong shipping address, can I change it?

What to do if I still have not received my order?

Return Policy

What if I need to return something?

Taxes

Why don't you charge taxes?

About the Moon Lamp

Will I need to buy batteries?

Is the moon lamp hot when it is turned on?

How do I know when my moon lamp is done charging?

Does it come with a stand?

Is it safe for children?

Is this lamp safe?

Does the moon lamp work while recharging?

Can I customize my moon lamp?

Gift Card

Can I buy a gift card?