Yes, by default we offer a 30-day warranty on all our products, but you can extend it by another 12 months by choosing this option when you add the item to your cart. If for any reason your moon lamp stops functioning due to normal use, we will send you a replacement at no cost.
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.
Please make sure to provide the correct shipping address. We will not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
Once your order has been sent, you will receive a confirmation email which will advise your estimated delivery date. If your order has not arrived by the estimated delivery date, we're here to help.
Please can you check the following before getting in touch?
Input the tracking number to view the up to date tracking.
Check if we have the correct delivery address for your order and your contact details are up to date.
This is relatively rare, but check if your order is held up in customs, we suggest calling your country's local post office/national post office or customs department directly and ask that they release & deliver your items immediately.
Check to see if you have a delivery card from the carriers. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange redelivery by calling your country's local post office.
Check with your neighbors to see if they have accepted the parcel on your behalf.
If you still cannot locate your order we ask you to please allow 40 days from dispatch before reporting an item as missing.
If your order has not arrived after this time, and you are certain that it isn't with a neighbor or another member of your household, please contact us and we will investigate further and arrange a replacement item to be sent immediately.
We serve customers all around the world and every country has it different rules and regulations regarding taxes and duties. Upon receiving the product you may be asked to pay these additional fees depending on the country, state, or province in which you reside. It is the buyers responsibility to be aware of these local regulations and to pay any additional fees that may be imposed by his country.
When you begin charging your moon lamp, the lamp itself will show a light red (or blue) color to indicate that it is charging. When your moon lamp is no longer glowing red or blue, but is still plugged in, it is fully charged.
Absolutely! You can customize any moon lamp (except the 8cm and the levitating moon lamps) with text and/or picture. When you add it to your cart, just choose the "Customize" extra option and we will contact you by email to request the needed material.