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Free Worldwide Shipping
All orders are trackable & shipped within 24 to 72 hours of you placing the order using Free Worldwide Shipping.
Typical delivery time frame is between 7 to 21 business days however, you may receive your items much earlier. During the Holidays, the shipping is extended by 10 business days.
Note that we cannot be held responsible of any delay due to your country's customs.
Our responsibility ends when the parcel is delivered to your local courier.
DHL Express Shipping
All orders are trackable & shipped within 24 to 72 hours of you placing the order using DHL Express Shipping.
Typical delivery time frame is between 7 to 10 business days however, you may receive your items much earlier.
Note that we cannot be held responsible of any delay due to your country's customs.
Our responsibility ends when the parcel is delivered to your local courier.
On very rare occasions, your country's customs might charge you a fee for the import. This is out of our control and you will need to pay the required fees to process delivery.
USPS Express Shipping (Within the US)
Many of our products can be shipped via USPS Express Shipping.
Typical delivery time frame is between 5 to 7 business days however, you may receive your items much earlier.
Our Guarantee
We take pride in our products and for any reason if you are not satisfied, please contact us so we can make it right. Our mission is to bring a piece of space down to Earth for everyone to experience. We are dedicated to serving you and providing the best customer service and experience!
All our products come with a 30-day warranty. If for any reason your product stops functioning due to normal use, we will exchange it for free.
You also have the option to purchase an extended one year warranty during checkout which covers normal use defects as well.
We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance. You can also Chat with us by clicking on the bottom right icon.
Shopping for someone else but not sure which lamp size to buy? Give them the gift of choice with The Original Moon Lamp gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees and never expire!
Click on this link to get your gift card: https://www.theoriginalmoonlamp.com/products/gift-card
